Radix customer operations · daily digest

Wednesday, August 26, 2026

Reporting day: 2026-08-26T07:00:00.000Z to 2026-08-26T07:00:00.000Z
Timezone: America/Los_Angeles (PDT)
Generated: 2026-08-26T15:10:00.000Z
Status: incomplete

This report is incomplete

sf_event returned zero rows for this span. Treated as unavailable rather than quiet.
No client meeting found in this span. Verify against Gong before reading this as a quiet day.
Salesforce Gong conversations could not be read, so this report is partial: query failed: 400 [{"message":"\nSELECT Id, Gong__Call_ID__c, Gong__Title__c, Name, Gong__Call_Start__c\n ^\nERROR at Row:1:Column:30\nNo such column 'Gong__Title__c' on entity 'Gong__Gong_Call__c'. If you are attempting to use a custom field, be sure to append the '__c' after the custom f
Salesforce calendar events could not be read, so this report is partial: query failed: 400 [{"message":"\n FROM Event\n ^\nERROR at Row:2:Column:11\nsObject type 'Event' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.","errorCode":"INVA
No calendar event was read, so a meeting that went unrecorded cannot be detected on this day. Grant the integration user read access to Activities.
Gong holds 4 call(s) for this day and the digest read 0. The counts disagree, so this report is incomplete.

Headline

Zen Investing moved to Cancellation Received on its renewal opportunity.

Zen Investing moved Zen Investing_Renewal_Q1_27 from New Renewal to Cancellation Received.
BH Management Services submitted 1 cancellation request.
Support logged 38 human-written cases.
Support logged 100 machine-generated cases.

Written by gpt-5.4-2026-03-05 from the facts above. Every count on this page is computed, not written.

0Client meetings

0Recorded

0No recording

2Churn signals

38Human cases

100Machine cases

Churn signals

Cancellation received · 10:02 AM

Zen Investing

Zen Investing_Renewal_Q1_27 · Kevin Cree

No contact on this account in the lookback

Cancellation request · 11:40 AM

BH Management Services

Cancellation Request: BH Management Services (Cancellation of Specific Properties)

No contact on this account in the lookback

Client meetings

Time	Meeting	Account	Owner	Length	Recording
No client meeting in this span.

Meetings with no recording

Every client meeting in this span was recorded.

Opportunity movement

Time	Opportunity	Field	Change	By
10:02 AM	Zen Investing_Renewal_Q1_27	StageName	New Renewal → Cancellation Received	Kevin Cree
10:02 AM	Zen Investing_Renewal_Q1_27	StageName	New Renewal → Cancellation Received	Kevin Cree

Support volume

Human-written and machine-generated cases are counted separately. A rise in machine submission volume is not a rise in customer complaints.

Record type	Cases
Rent Roll Submission	85
Automatic Reply	79	excluded
Accounting	32	excluded
Email Case	29
Operating Statement	15
Onboarding	8
Cancellation Request	1

Sentiment signals

No signal met the evidence bar on this day. A signal is kept only when its quoted sentence appears verbatim in the call transcript.

0 meeting(s) had no recording, so they carry no transcript and no signal.

Coverage

Source	On time	Late	Source count	Note
gong_call	0	0	4	Reconciled against Gong: gong=4 digest=0.
sf_event	0	0	0
sf_case	38	38	249
sf_opp_change	2	2	—

40 row(s) arrived after their reporting day closed and are included here: case:500UU00000klaqUYAQ, case:500UU00000kmJ9AYAU, case:500UU00000km7xkYAA, case:500UU00000kmHH7YAM, case:500UU00000klzyXYAQ, case:500UU00000kmf6QYAQ, case:500UU00000km7BOYAY, case:500UU00000kmUfjYAE, case:500UU00000kmglhYAA, case:500UU00000kmps9YAA, case:500UU00000kmnNMYAY, case:500UU00000kn2KkYAI, case:500UU00000kn2XeYAI, case:500UU00000kmmZaYAI, case:500UU00000kn3ogYAA, case:500UU00000kmmXnYAI, case:500UU00000kn8OXYAY, case:500UU00000knJAHYA2, case:500UU00000kmxJXYAY, case:500UU00000kn7FdYAI, case:500UU00000knLDjYAM, case:500UU00000kmtpNYAQ, case:500UU00000knFQ7YAM, case:500UU00000kn94cYAA, case:500UU00000knLNTYA2, case:500UU00000kn55rYAA, case:500UU00000kn6pmYAA, case:500UU00000kndnJYAQ, case:500UU00000kneMoYAI, case:500UU00000knObUYAU, case:500UU00000knjhRYAQ, case:500UU00000kniF9YAI, case:500UU00000knmH7YAI, case:500UU00000knJyKYAU, case:500UU00000knejSYAQ, case:500UU00000ko11eYAA, case:500UU00000ko3oHYAQ, case:500UU00000koMVzYAM, opp:017UU0000C9ddCfYQI, opp:017UU0000C9d7LcYQI